Whenever I go here, I make an appointment, but they do take walk-ins. They are friendly and accommodating! I usually get a gel manicure, and it lasts for about 3 weeks. Their prices are better than other salons in Scottsdale and they also give you a neck and shoulder massage. If you notice something is messed up on your manicure, tell them, don't complain and never come back, they want you to love your nails! Overall it's a pretty good place to get your nails done, I've gone back multiple times!