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  • When I went to The Hearth a month ago, I turned to The Hearth since it seemed like the nicest place for breakfast there. We ordered their breakfast item which consisted of eggs, sausage/ham/bacon, potatoes and a biscuit. Service was slow, and they got one of our orders wrong. Instead of sausage, we were given ham. Our waiter apologised and gave us the correct order without taking away our previous order so we gained an extra side per se. So I guess that is a bonus. The customer not too far from us made a fuss about his food and created a small commotion which led the experience to be slightly upsetting seeing that our order was wrong as well. So I'm wondering how often does that happen. Servers were hard to flag down and communicate with. Our waiter alone was really busy as I see him running in and out of the place non-stop. At this point, I blame management for their poor scheduling. The Hearth could definitely improve on the service. There were also some flies flying about while we were eating and that made our experience down as well. I really liked the texture of the potatoes and the biscuit that they had served with the breakfast item. Either than that, The Hearth was just alright. It was my first time eating inside the Pearson airport, I usually avoid since I deem the food to be expensive and disappointing so I try to eat before I reach the airport. Unfortunately, it wasn't the case this time.
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