Girlfriend used a gift card I got her for Christmas. She called me asking for the receipt because they couldn't verify it was their gift card or how much was on it. The receptionist asked her to wait while she contacts the manager to get verification on the gift card. After 30 minutes and no answer my girlfriend asked the receptionist what was going on and she said "it will be just one more minute. After another 15 minutes a woman from the massage room steps out wearing almost nothing and told her she would have to use the gift card next time. Yaaaa.... NO! Completely unacceptable. She returned home over an hour later and said they finally took the card but weren't happy about it. After she got home and explained further what had happened she told me she will never go back. The so called nail technician used tools from a bag that had other misalanious unpackaged tools she pulled out from underneath a cart. My girlfriend thought it was a little wierd that the tools were not taken from a sanitary package like every other salon. When the "tech" was finished she took the toe separators out of her toes and tossed them back in the same bin she took them out of to use on her. Now im no salaon mamager, but i do know this is not sanitary and is not acceptable practice. We will not be giving any further business to this establishment.