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| - I would give less than one if possible.
I know their business model does not focus on getting repeat customers - they want to pull in the "once a year fliers"; don't worry, I will never fly Spirit again. I would not even accept a free flight on one of their planes. (Even with a free flight, you still might have to pay their check in bags fee, their fee to carry on bags, their fee to pick a seat, their fee for a soda, their fee because your bag is over 40 pounds, their fee because you didn't pay the fee earlier, their fee for joining the nine dollar fare club) From now on, I will pay the extra $200 fee and fly United.
My Spirit flight from Las Vegas to Chicago landed 11 hours late because Spirit did not have enough ground crew to load the check in bags onto the plane in Las Vegas, so the flight left an hour late. I missed my connection in Dallas, and had to be rerouted through South Carolina.
I had things to do in Chicago, including Book of Moron tickets and I missed that play because of Spirit. The "manager" in Dallas - a bald headed guy in his forties made me feel like it was my fault the plane was late. He showed no empathy, and his attitude was like "this is what you get when you fly ultra low cost carriers". I thought he was a total prick, but then again he has a shitty job, working for a shitty airline. In fact, most of the spirit staff I interacted with had that approach.
On the return flight from Chicago to Las Vegas Spirit again did not have enough ground crew to unload check in bags off the plane, so I never even got our check in bags. The bags arrived at my house three days later in a delivery shipment.
The reason Spirit can't get anything right in Las Vegas is that they have basically a rush of planes from all over the U.S. land at the same late night time (starting around 11:00 pm), and then they are supposed to turn around all the planes and have them leave between 30 and 45 minutes later. They don't have enough ground staff to handle the number of planes coming and going, so like a freeway at rush hour... it all turns into gridlock.
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