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| - This review is primarily for the Wine Cellar and corporate offices.
The Cellar-Master is awful, arrogant, and condescending. I've been a long time customer of this and other AJ's throughout the valley, and have spent HUNDREDS, maybe even thousands of dollars on premium liquor at their stores.
I've been on the hunt for a particularly hard-to-find liquor, even ensuring that my name was added to the running "list" for distribution (I was told I was #3 at one store, #2 at another). Long story short, I didn't get the bottle I was waiting for...even though both stores received well over 3 bottles each. Each time I visit the store or call in to check on the shipment, I'm treated like a child, and given an eye-roll and sigh for even asking. This is ridiculous. I'm trying to spend over $300 on booze and I get this kind of customer service?? Terrible.
I was offered no explaination as to why I was passed over on the lists, instead I was given a "tough luck" and "maybe next year" from the CellarMaster. I wrote a long winded complaint letter to corporate a week ago and still have heard nothing back. I've even left voicemails with the Managers but haven't received any call back. I honestly expected a prompt response with at least an apology, but after a week of no response I can't help but bring my frustrations to the public via Yelp.
Please avoid the wine cellar at this AJ's as best you can, and save yourself the frustration of having to deal with an grumpy, self-righteous "cellar master".
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