Horrible, Horrible service is what is was all about my last time there. I went there last week during my lunch break with a couple of people from my work. When we arrived we were promptly seated and the waitress came by at took our drink order. We all ordered water and then ordered our meals.
We were then IGNORED for 45+ minutes while we waited for our food. No check ups by the waitress, no I am sorry your food is taking so long. hey do you need a refill, no nothing. At that point since we were out of time and had to get back to the office so we got up to leave. That is when we were finally noticed. The waitress came running over almost freaking out saying our food is just about ready. Where were you 20 minutes ago?
Anyway one guy in my party had guilt over leaving and paid for the whole order to go. I disagree that he should of done that since we were not into them for anything because we were all drinking water but that was his choice.
I understand that sometimes freshly made food takes a bit longer when its prepared fresh, but not 40 minutes. but there is no excuse to ignore someone for that amount of time.
P.S. In response to the owner's comments, I stand by what I said in my review as accurate. So based on what the owner says, good customer service is to call me a liar, write a snarky insincere response, and rally against yelp and other review sites complaining about how unfair they are? I have read all the owner's comments left towards other Yelpers and there is a consistent theme throughout them. If something goes wrong during your visit, don't blame the restaurant. Not a very productive response in my opinion. I think highly of yelp as yet another tool for consumers to made educated decisions about where to spend their hard earned money. It is also good for businesses that go above and beyond because they will always be rewarded with my repeat business.