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| - Brenden Theatres has gained back my trust by not only providing excellent customer service again, but by exceeding said customer service by going above and beyond to make sure that I would continue to patronize them.
After my last review, I got an almost immediate response that same evening (know it's past 11 PM at this point) from Jay Jay Coulter, manager of the theatre. She apologized profusely, and offered us two tickets to be picked up at our convenience so we could return, and she took me and my husband's concerns seriously and said she would improve upon them.
Well that she did. Not only has the box office returned (thank you!), but our Hollywood Movie Money issues have all but disappeared, with a couple slip-ups now and then, but overall a good experience. She even contacted me a little while ago seeing that I checked into the theatre for another film and asked me how that screening went. She also told me her action plan on making training for our issues stick in staff meetings. Now THAT is customer service.
Also awesome: last week we went to see Abraham Lincoln: Vampire Hunter for my mom's birthday. During the third act, fire alarms kept going off. We stayed for the film, but were peeved. Apparently it was not the theatre's fault, but the casino itself, but they still gave us three free passes to make up for the inconvenience.
Brenden Theatres and its management team seem to be doing a lot better and I am happy to go to this theatre once again. We're over the bad breakup, and onto the honeymoon stage again. Although it is shaky saying this in Vegas, I'm sure this time my love affair with this theatre will last. Thank you for making it up to us and really showing that you care.
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