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  • Hero Burger Onion Pro Review: Wow man bad customer service much? First they got my order wrong, so I said the Onion Pro and they thought I got the Junior Onion Pro so I paid like $3 something. Then afterwards the lady comes back and says that I need to pay more money because she typed it in wrong. Then I have to pay an extra $2.70. So I'm like fine whatever. And after I get my burger, I ask are you sure that you gave me the right burger? And they're like do you not trust us? Check, its 2 patties. Im just like wtf. I'm just making sure. Then theres a sandy bite in my burger, I tell the manager this and he accuses me of lying. And his wife said that all their food is perfect and from headquarters and even says that I can call headquarter to complain. Honestly, worst fast food experience I had so far. Generally, I'm a pretty big fan of hero burger but this location with horrible customer service makes the whole experience disappointing. I will NEVER be coming back again.
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