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  • Holy crap does this place not have ANY customer service in their DNA. As the retail customer and the person that ultimately keeps them in business, you'd think they'd be a little warmer, more helpful and willing to work with you. They are not. In fact my wife and I found them snobby, condescending and not at all helpful. During the remodel process, we had to go to the slab yard a few times, each time felt like we were an inconvenience to them. The final trip to Arizona Tile came a week before fabrication. Our fabricator Diamond Granite (see their AWESOME review on Yelp, went to confirm our slab was there. He asked them to pull it for us so that we could see it at 1:30PM as we had a very limited window of time to view the slab before picking up kids at school. When we arrived, they were once again too busy for us and had us take a seat. When we got to talk to someone they were unaware of our slab and asked who had our paperwork? How are we supposed to know? We were told they never pull a slab until a customer arrives and we'd have to wait for a large truckload that was now being offloaded. We told them we had to be out at 2PM. It was now 1:45. At 2PM, we were told to be patient. At 2:15PM someone went out to see if the slab was there. It wasn't until 2:20PM a full 50 minutes after we arrived, that we had minutes to confirm our slab choice. I couldn't wait to get out of there. My wife and I hated the experience of working with Arizona Tile. The other company we looked at was Bedrosian's and the experience there was night and day different. Our recommendation: Go to Bedrosian's first for great customer service. If they don't have what you want, be prepared to get crappy customer service in exchange for the larger selection.
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