So I been coming here everyday on my lunch break to get a workout in. I been walking in happy and leaving happy everyday till today. I came in to workout and I had my membership card on my other set of keys. I checked in with my phone number and worked out. Then I do my regular routine where I get a massage on the lounge and massage chair, but the lady at the front said "what do you want me to do I can't do anything without your card" I left the facility pissed off. If this is an issue maybe they should give 2 sets of cards. I don't understand why I can check in with my phone number but can't checked in the massage area with my number. Lady had very rude customer service and was on her cell phone before trying to help me out. Maybe she cared more about her phone call rather than trying to please her customers!!