Customer service is above excellence! From the front desk to the housekeepers. The hotel is the cleanest hotel I have ever stayed and I travel all over the country. It was quiet but personable. I am a Ritz Carlton Rewards Member and this Marriott stands alongside the Ritz any day.
Ariel, the bartenders is amazingly fun and makes the perfect Raspberry Margarita.
The hotel is in the perfect location. Very beautiful part of Charlotte with great restaurants.