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  • This is the only game in town for MINI warranty work. Shame there isn't an option somewhere near the city. I've only had one visit, so I'm basing this off that one experience. I called and Justin Gray was kind enough to look up my car's warranty information and everything else about my 3 year old car that I'd just purchased. He proceeded to tell me that all of my maintenance was included, sweet, but when I tried to make a reservation, he told me cannot take them. This was weird, as all of my VW/Audi experiences the advisors themselves had the power to take a reservation, even though there was a reservation girl. Ok whatever, I'll go with it. The girl taking the reservation ended up having to call Justin to find out if they had the correct part in to do the work... so do you think we could have just eliminated the middle man? Secondly, there are no complimentary loaner cars. Again I'm going to relate this to my VW/Audi experiences, where they would always provide me with a complimentary loaner, even if it was just one afternoons worth of work. Instead, I had to pay Hertz $6, not like it is a lot, but it's the principle of it. Do not let them wash your car. Whatever kind of oil they use is a dust magnet, they don't wash it correctly, and miss a lot of places. It actually made me kind of nervous after seeing what they did beacause it was obvious it was done in a careless manner. I also don't like when people move my seat... you're only driving my car for a number of feet, not from here to Chicago, you don't have to move it for that. Leave it be. On positive notes every service person I encountered was courteous, helpful, and efficent. It was obvious management was making them do certain things in certain ways that didn't always make sense, but that wasn't their fault. Inspection 1 with oil change and all only took about 4 hours which isn't bad for a dealer. I was pleased with the courteous service and efficency.
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