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| - I've taken my dog to the other Camp Bow Wows and never had a problem. This facility ,however, very much disappointed me.
First, I call a week ahead to make reservations for my dog. No answer after the tries (one at 9:30 AM, 10:00 AM, and 11 AM). I get it, it gets busy. So they finally pick up at 11:30, I talk to someone there and after telling her that I've been to their other camps and I wanted a reservation for 4 nights, she tells me the administrator was not there yet to book my reservation and that she will take my info and pass it on (assuring me that I should receive a call within 2 hours). Okay, cool. I didn't get a call so I called them at 5PM. Told another a girl the story and she apologized and she will take my reservation. Took an entire day to make a reservation! That should have been a flag.
I brought my dog in and dropped him off.
I checked up on him almost everyday on their webcam services they had. I felt that the handlers here were not as attentive as the other camps. Another flag.
I call to make sure he's okay. They told me he was doing fine and eating fine.
IMPORTANT: they are not open on Sundays like the other facilities. They are only open a couple hours throughout the day to feed and with barely any playtime compared to the other days. This would have been nice to know. Maybe you should notify your customers that their dogs are mostly alone on Sundays and the owners are not getting what they pay for.
The night before I was supposed to pick him up, I get an email at 10 PM from this facility that I was scheduled to pick my dog up that day and that I have to pick him up the next day because they are fully booked. This is what sets me off. If a dog was supposed to be picked up, wouldn't it be a better idea to call or email a couple hours before the facility is closed?! seriously?! Wtf am I supposed to do at 10pm? Also, I made reservations and confirmed and reconfirmed and reconfirmed. They made the mistake and sent me a unprofessional email. A$$
I pick my dog up the next day. They return my dog who ran to me as if he wanted to get away from that place asap. Weird, out of the 4 other boarding places I take him to, he usually is too tired from all the playing but still happy to see me. They give me the dog food bag I packed for him and its nearly full. Meaning my 80lb dog only ate maybe 3 cups of food in 4 days. Sign of neglection? I think so.
I do not recommend this place and will not be bringing him back to facility.
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