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  • The food is 5 stars all the way... so yummy! Our experience was only 2 star service. Over all, a 3.5 star review. As a big fan of Gordon Ramsay, we'd been anxious to try this place. With Mom in town it seemed like the perfect occasion. We went at a sort of off time (3:00 in the afternoon) so we got in and were seated right away. All of the food around us lookd delicious so I could not wait to take my first bite. I ordered the Hell's Kitchen Burger ($14) as did Mom. I ordered mine medium, she ordered hers well done with no tomatoes. The bf ordered The Farm Burger ($15) and we shared an order of Truffle Parmesan Fries ($11). My burger was perfect! So tasty and super spicy from the jalapenos. The bf's burger was even better (we shared), which was a relief because I was worried about how the duck breast bacon would taste. The fries were equally delicious, with just the right amount of truffle flavor. Unfortunately Mom's burger came out bloody pink inside when she'd ordered it well done. I thought at fist they must have mixed up our burgers but then realized she had asked for no tomatoes and mine had them so that wasn't the case at all. Mom was polite and ate 1/2 of her burger without complaining. When she refused to eat the other half because it was rare I decided to say something. I pulled the waitress over and told her, she had not been attentive up to this point, we'd even had to flag down someone else for refills on our drinks. She didn't take any responsibility for the mistake and said she'd have a manager come talk to us. A manager never came by and eventually she returned with our bill. I then asked to speak to a manager, at which point she said she took the burger off the bill. Ok fine. I paid, and I tipped off of the price of the entire meal before the burger had been removed, even though I didn't really want to. After she returned to pick up the check we asked about the prices in the menu, why most everything showed one price and then next to it a dollar less. She explained that with a PH rewards card we saved a dollar on each item... would have been nice if she'd told us anytime before we'd already paid. We whipped our card out and she returned with $3... that would have been $3 less I would have tipped on. Whatever.. I hope if we ever return again the experience is far better.
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