This is our default UPS store for household use so I really wish I could say the service is outstanding. But sadly, I cannot.
Stopped in here last week to ship Easter gifts to the Raleigh relatives. The lone gentleman working the counter was copying blueprint sized pages when I arrived. I was the only other carbon based life form in the store. Did he interrupt the photocopying to help his breathing customer? No. I stood there until his photocopying project was finished, then he came over to help me.
Yes, they actually get the goods to their destination, in one piece and on the promised schedule. But there are lots of places around that will accomplish that much. The way to distinguish themselves in this crowded market is customer service. And I've experienced better.