I had a recent experience with this institute and it was a nightmare. One of our client needed financing and we send then to this location to apply for a loan. It took them 5 days to respond and they had the highest rate. The client was too busy to bother applying elsewhere so after a week of back n forth with their processor, they decide to go ahead. The loan department then ask for a title and a letter if guarantee from us and rejected both cause in the title clerk's own word, I don't like the way the letter is written. When I ask what she like me to state in the letter, her exact statement is" I am not going to do your job" . I relate that to my client and they were so fed up , they reapply at a national fortune 500 bank the next morning. Approve within 2 hours and signed that evening and check in hand by 4 pm. The attitude and lack of training at one Nevada was simply shocking. As a matter of fact I ask the processor if they like a power of attorney letter from first owner and was told no, then the title clerk said one of the reason she do not like the docs I submitted is because she needed a power of attorney! Oh BTW the rate that ended with major bank was lower also.