I reserved my room about a month and a half in advance just so that I wouldn't have any issues. I reserved a non-smoking, suite with two queen beds and when we checked in, it turned out that they were booked and could only give us a smoking room with a king bed!!! WTH... I make reservations to avoid stuff like this and we get slapped in the face?? We had to go for it because it was Memorial Day Weekend and the likelihood that we would find something was very slim. Oh, and to make matters worse we didn't even get one of the renovated rooms, we got an ugly old one with a leaking faucet! We got no apologies and no goodies in lieu of their mistake and to top it off they over charged my friend's credit card. We will not be staying here again and I hope they get their act together. The only reason they get two stars is because at least their pool parties were worth it.