I am truly saddened by my recent trip from this location. Normally they're super busy, which I totally understand and am use to. But it's comes to a point when it's too busy for even the staff to handle and everyone's food and drinks gets lost in transit and even wrong orders! I waited 25 minutes for a simple sausage and egg bagel with a chai. 5 people behind me had an issue with their order and they had to remake and fix everything. They put my order on a plate when I said Togo. And the one guy dropped 4 cups (I counted) before trying to even attempt making the simplest drink. I feel bad for the owners, while their employees are wasting their money left and right.
So the guy started making mine and my boyfriends Carmel Mach drink, he walked away and another lady walked up and tried finishing them off. All of a sudden the paper was out at the register and there was all of a sudden a blended chai, a chai, and Carmel Mach made, and she got frustrated and threw them all away!! Because she wanted to be sure they were made correctly, I'm sure.
But still, just in my time there, they wasted 3 whole drinks and 4 cups on the ground.
Someone needs to manage that place more or get more managers on staff and train employees on learning the flow, and certain positions. It was a wreck in there and I felt so bad for everyone working.
Hopefully they'll make some nice adjustments soon.