When making a Customer's paymento atLowe's, we have our checklist:
1. Do the phone numbers match? Nope, but that's fine since people are always changing their phone numbers anyways.
2. Does the name on account match name on check? Nope, but mistakes happen at those pesky check companies.
3. Does the account number on the check match the account number on the screen? Why should it, those computers are always making mistakes.
Now that we have verified that all the information is correct, we can process the payment. The customer will be so happy that we didn't have to bother them with any silly questions.
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I am sad to say that this is an actual occurrence. What was originally an average Lowe's has turned into Lowe's Hell. If the associates do not have basic logic comprehension, how do they survive?