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| - I have used this location for van rentals about 20 times and for parking rental for several months. Never Again.
Their customer service competes for worst in the city. If you call them, be prepared to hold for up to 15 minutes. If you are dropping off a vehicle, be prepared to wait for 20 minutes while some pimple-faced kid in U-Haul uniform gives you the stink eye. If your vehicle gets damaged while parked here, you are SOL.
Also, the rates that are plastered on their vans are false advertising. The only way you could get the rate on the side of the van is if you checked it out, moved it no more than 6 inches, and then came back the next day to return it. If you actually drive the vehicle off-site, even if you fill up with gas before coming back, your rate will be double or triple the advertised rate. Plus, they will bill your credit card in advance for more than the amount you end up paying, and then refund your credit card a few days after you come back. That is a completely BS policy.
There are better options, such as Enterprise. It may require a bit of legwork, but you'll be better off.
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