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| - Came here twice and the two experiences were so different. First the place is really cool, located in Tivoli Village near Summerlin, it is a nice place to walk around when the weather is nice. The restaurant itself is two-story high, they have a see-through fridge on the bottom floor that lets you look at all the meats they use for the restaurant. They also have a bar area and lounge area for you to sit and wait. Then you walk upstairs and that is where the main dinning area is.
The first I was here everything was amazing. Service was great, food was good, had a great time and everything was great.
Came back the second time with my entire family to celebrate my sister's birthday since we enjoyed the experience the first time. This time was not so great. Our server seemed really busy and distracted, he would talk to us while looking at his other tables which I thought was really rude. He then spilled water all over the table when he poured water for my mom and I and ignored the incident, didn't apologize or even clean up the water, my mother and I used our own napkin to clean the water up because it was a mess. I looked at him kind of taken back but of course he wasn't even looking at me, he was looking elsewhere.
We did not say anything because we did not want to make a big deal but that was a terrible start to the dinner. The rest of the meal went fine, for appetizers we ordered: calamari, steak tartare, porky belly and spicy slaw, bone marrow carne asada, and lump crab cake. The apps were all very good.
The pork chop schnitzel was really dried and the flavor was not impressive. The rest of the food was really good, we ordered different steaks, duck and fish.
Then I told our server that it was my sister's birthday and I asked for some kind of cake with candles, which the restaurant gave us for free for her birthday. The runner, not the server, that brought out the ice cream lighted the candle and said "Here you go" and pretty much threw it on the table without any enthusiasm. Im sure they have many birthday celebrations here and it wasn't his first time doing it, but come on! For a place that is considered fine dinning I expect better service ... he can't find it in himself to say "Happy Birthday" or even just a smile? It made us feel like he didn't want to be there or he didn't like giving us the ice cream... the dinner started out bad and ended bad.
I really liked the food but the service we got that night was terrible.
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