I've had the opportunity to try this Firehouse Subs location twice and was definitely impressed the first time, and just slightly less impressed during my second visit. I have fallen in love with their Firehouse Hero, but I make a few little changes. Both times I have ordered this sandwich online and it was PERFECT. Tonight I ordered a sandwich in person and the girl taking my order LITERALLY had to ask me to repeat EVERYTHING for my order....and it came out wrong. It wasn't drastically wrong, so I didn't call to complain after I got home, but I will stick to placing orders online from now on. Less trouble and they seem to pay more attention.
The inside of the store is clean and they have an awesome Coke fountain machine that lets you customize just about anything you want to drink - a HUGE plus, but I still go to Sonic (across the street!) for my drinks. The other reason for the missing star? The artwork depicting a LVFD fireman turning the hose full blast on a coyote chasing a rabbit. Not sure that they want to be condoning cruelty to animals, especially by a firefighter!