I have had no problems with this bike shop. I started coming here a couple years ago when I needed minor adjustments to my Wal-mart bike. The first time I came here, the older gentleman (with the Eastern Europeon accent) pretty much aligned my bike for free and then I decided to give the bike for tune up and they did a pretty good job.
I was on the market for a new bike a few months ago and walked in to check my options. When I mentioned my requirements, they didnt try to sell me an expensive bike at all which I found really refreshing considering how everyone in this city gouges you for money. But I did end up buying a bike that was a little more highly priced and they gave me a little seat lock with it for free and I also got my first tune up for free! I also love how they give useful advice.
All in all, a great place!