I've always had great customer service at Morgan's. Just in today with my arm in a sling looking for some easy on easy off boots. Fantastic service - very accommodating and helpful service. The staff is very knowledgable about about what brands and styles will meet your needs.
While I've always found the service very good, Morgan's is like any popular store at a popular mall... The store is easier to navigate if you can make it in on days other than Saturday or Sunday.