Ricky, at the front desk, has been unbelievably accommodating. He even wrote us a handwritten note to welcome us to the hotel and gave us two complimentary drinks at the hotel bar which were fantastic. We got a junior suite and it has an electric fireplace and exposed brick as well as a hot tub. Couldn't be happier. The location is fantastic as well! We'll be back very soon!! I can't speak highly enough of the place.