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| - There is nothing, and I mean nothing, harder than giving a store that sells alcohol less than five stars. I'm not saying I'm an alcoholic, but I love vodka.
My favorite TW&M is in Springfield, VA. That store did not mess around. It had what you needed, how you needed it, when you needed it. My addiction was sated here each and every time.
Anyway, this was my first visit to this store. I've slowed down a lot in the years that I acquired the hobby of drinking great beer/vodka/wine so I don't make as many trips, or I just grab my favorite beer at Whole Foods, et al. So I was pretty excited to be walking into one of my favorite places!
Walked in the door and immediately you're bombarded with bottles everywhere. If you were 12 and this was a candy store your heart would stop from the excitement. I'm not saying alcohol is my candy, but this looks like a pattern. Sorry. So, you THINK you have all these choices, but you really don't.
This store has inventory, I know they sell a variety of things, but it's not as abundant an inventory as it seems. I love Chimay. They carry it, but it's a small selection. Their Polish beers were gone, but for one six-pack. They hadn't heard of others. I asked for three different kinds of bourbon, they'd heard of one of them. One guy that was 'helping' me also had this oddly annoying habit of actually having a microphone to talk into, but instead of using that, he'd walk to the front of the store to ask if they had what I needed. So weird.
Everyone was pretty helpful and I finally found what I wanted sort of. So, I go to check out.
They don't refrigerate a lot of the beers, but seemingly had a solution in a fridge that could cool them down in seven minutes. I don't know why I didn't do that with my beer while I was looking for bourbon, but I just didn't. I lost track of time and no one mentioned it to me so I was just wandering around and the store closed. By the time was up at the register it was about 10 after. The manager was visible perturbed.
Let me tell you something. Perturbed is what you feel when you're in traffic, your dog pees on your floor or your next door neighbor doesn't return your rake when you need it. Perturbed is NOT when a paying customer is standing in your face about to purchase something from your establishment.
I asked him if he wouldn't mind me cooling off my beer in his cooler for a few minutes as I'd forgotten to do it. Let me tell you, this man showed zero restraint in holding back his irritation that I was still in his store after closing AND wanted to stay longer. I asked him if there wasn't someone else in the store still shopping, he said yes, I asked then if I could just cool the beer down until they got to the front. PERFECTLY REASONABLE REQUEST. He was so rude that I told him so. Seriously. YOU ARE RUDE. He didn't care at all. 'He was trying to get his employees home.' Welcome to RETAIL, rude manager.
I wouldn't go back to this store and spend my money if my life depended on it. I'm not sure he realizes that everyone sells what he has elsewhere. I'm sad, though, I have always, always loved this place. Just a little patience and kindness would have given them a loyal customer forever. Boo.
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