We have boarded our dog Jax there a number of times when we go out of town. They know exactly who he is, and they always tell me much fun he is and how much they love having him. It is nice taking your pet to a place that knows and remembers who he is, and does not treat him as one of the many pets that stay there. Most kennels dont know each of the dogs, so it is nice to know he receives personal attention and that they actually care. We have never had a problem with Jax, and he loves going back there.