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  • Checked in with my family of five for two rooms a little after 10 PM. My wife made the reservation with the desk agent directly with the hotel. We had a pet and confirmed they accepted pets which they did. We also confirmed that we could get two adjoining rooms, confirmed this on two different calls directly with the female desk agent at the hotel. When we arrived at the hotel at a little after 10 PM I was told by the male desk agent there were no adjoining rooms, I indicated we had confirmed this twice and he told me they were full and he put us in two rooms across the hall from each other, not optimal with a family with kids. Although unhappy we went to our rooms and unpacked. Once the kids were in bed we noticed that the bathroom smelled of urine and then noticed the pull out pocket door had not been cleaned for sometime, assumed this was urine and the bathroom light did not work. We then noticed what looked like vomit on the inside wall of the room next to the entrance door to the room. Since desk agent told me the hotel was full, no other pet rooms and no adjoining rooms were available we made the best of it and I would speak to the desk agents in the morning at checkout. Upon checkout the next morning I informed the same male agent I checked in with of the problems with the room, instead of offering an apology he indicated we should have called when we found the problems so he could change rooms for us. I reminded him he told me they were full when we checked in, he said no they had other rooms. The female agent that took our reservation was also standing there and confirmed that she had in fact booked us adjoining rooms. Needless to say I was pretty upset. Neither agent offered an apology but continued to tell me that I should have called down when we found the problems. In this day and age when hotels are everywhere and competition relies on great customer service I would avoid this hotel at any cost.
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