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  • I would like to write about my most recent experience... or LACK OF experience dealing with the people at McQueen's. I called to make reservations on a Saturday night - www.dictionary.com - RESERVATION is as follows; "an arrangement to secure accommodations at a restaurant or hotel, on a boat or plane, etc. " By making reservations, it means that I planned accordingly, tried to be organized, and made arrangements to go to an establishment at the TIME OF MY CHOICE. Otherwise, I would have walked in and took my chances, with the possibility that the restaurant would not be able to seat me or my friends. .. anyways back to my LACK OF experience. I didn't think McQueen's took reservations because it is a laid back pub so when the told me they did, I was thrilled! Knowing that it was the Leaf's last home game and I wanted to surprise my husband with a group of friends for his birthday, I told the lady on the phone I would like reservations for tonight at 8:30pm. She told me that she's not sure if she can hold a table for me because it was an awkward time and it would not be fair to the people at the bar to have an empty table on the floor. so back to my question.... What is this reservation thing all about? Do you take reservations or not? Do you only take them at certain times? Why am I not allowed to come in at the time I planned for? Everyone has busy schedules. I cannot come for the start of a hockey game, but wold still like the opportunity to be accommodated when I am told that reservations are taken. She said she would have to talk to the manager and get back to me and by now, I am annoyed and unhappy. She tries to tell me that she can now accommodate me but I have already lost interest. You have no idea how close I live to this place. It was going to be my watering hole and we were going to take our family and friends here for playoff games and brunch... but now, I need to accommodate to whenever they feel like taking my reservation. If you told me that you didn't take reservations, that probably would have made me less bitter. Go back on your word and this is what happens. Husband's birthday ruined. Thanks for nothing.
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