I've had my son's birthday party there and it was great. But today was a complete disappointment. Hours are posted that they open at 10am for open play. I show up at just after 10, their doors are locked. So I wait for 20 minutes in Barnes and Nobles. At 10:20, their doors are unlocked. We go inside only to be ushered out because it's booked for a birthday party. Nothing is posted on the door. Nothing is on their website. I just wouldn't have come rather than deal with a screaming child. Ultimately, if you go to the place, either do it for a birthday party or check, double check triple check when their open play hours start.