This location has made a good first impression.
I have a recall notice that involves the service dept looking under the passenger seat and securing a wire harness that could come loose. It's basically a 10-15min job.
I called my home Hyundai location, that has always giving me the worse service everytime I go there.(you know who you are)
They told me that I would have to leave my car there for 3-4hours. Their reasoning was at the time of my appointment, my car sits there until a technician gets to it, so that could take awhile. This would turn into a whole day service, because I am not waiting there for that long.
Now that I think back, everytime I go there, I had to leave my car there the whole day. What are appointments for? Why overbook and make customers suffer? The waiting room is packed everytime!
I decided to call Stouffville Hyundai because my friend mentioned that they were pretty good.
I was told it would take approximately 1 hr. This was more reasonable!
On the day of my appointment, there was a sign at the service desk that said - we will greet you within 30sec upon your entry, and a few other statements including - your car will leave cleaner than it came in.
All were true!
I was greeted within 10secs!
Staff was friendly!
Place is clean!
My car was ready just over an hour.
When I walked to my car, it was washed!!
Very happy with this location!
4.5 stars overall