I have been coming to this gym for about 3 years now. It is a little out of the way for me but when they acquired Pure Fitness several years ago, my $19.99 contract was grandfathered into a LA Fitness membership.
They did a remodel, expansion a while back and really improved the facility. All the cardio equipment has an individual television and iPod dock. There are 2 levels of cardio machine and I rarely have to wait even at peak rush hour times. The weight room is large but could be organized better. I like how some gyms have a color coding system so the newbies can get around without being confused. The locker rooms are nothing special but generally clean.
Customer service could be better. I don't expect everyone to remember my name but a simple head nod acknowledging my existence would be nice.