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http://www.openvoc.eu/poi#funnyReviews
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  • Super Fast and Easy Process, Professional and Knowledgable Staff, Just Be Careful In Regards To Billing. The day my braces were installed... I was surprised at how organized and efficient everyone was. They put everything together in a short amount of time and really have the system down... it really doesn't take much time at all to get your braces done. Each trip in is less than 10 minutes and then you are out the door ready for liquids and soft foods for a couple days after each tightening.... Lol... The assistants here are pretty stellar, it would be difficult to pick a better crew. Everyone seems so happy about what they do at work it is almost surprising! Except maybe one of the desk girls... lol... You can guess which one... Everyone else is almost glowing with positive energy. Dr. Frost really picked a great group. Dr. Frost as always was professional and really seems to know his stuff... Not that he wouldn't after around 25 years of doing it.... But he does a great job. He tries to stop by and be personable and then he is off the the next patient in a flash. The guy really has it down to a no time wasted process. All in all I have to admit getting braces wasn't as bad as I thought it would be. The end result is good and having a nice set of teeth is something I should have done earlier. Just Be Sure About Billing and that the insurance estimate is only a quote. You sign a contract and pay the $3,200 out of pocket and they are supposed to bill your insurance for the rest. A few months after my braces were off we started getting these annoying phone calls from Ortho-Fi which is apparently some company related to Frost that processes payments for this office. We called our insurance company to see why suddenly we are supposed to pay $700-$800 more after insurance was supposed to pay their part. The insurance company said that the office had submitted the bill incorrectly and they told us what to say to frost to get them to submit it so our insurance would pay. After we called Frost's office twice they always seemed like it was annoying we disagreed with the bill. Nobody ever called us back to update us until I changed my 5 star review and added comments. We just got enough calls from Ortho-Fi to get me to feel changing phone numbers was easier.I had given them 5 stars before Derek ended up calling us after being my updated yelp review and he got it straightened out. Derek was professional when taking to my wife and she felt happy with his service. So I am glad we got it resolved, but it would have been better if the problem hadn't happened or at least it didn't take so much effort to resolve it. All in all, Dr. Frost and his people are a pretty good group. I cannot stress enough to be mindful of the billing process. Other than that I feel Dr. Frost is probably one of the best in his field.
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