The most horrible experience I've had in a restaurant. The management/owner was just simply unprepared and shouldn't be in the hospitality industry. We had a party of 7 so expected a few delays but not to this caliber. We had to ask for table settings, silver and glasses of water. When we were finally served water, it was in styrofoam because they ran out of water cups and they didn't have ice in those cups. Appetizers arrived but had no flatware to eat them with so they were eaten cold. We literally waited 2 hours after ordering but to no avail. We were trying to be patient and not ruin a Friday night with friends. When we finally spoke to a manager, she told us that our meal was going to be given priority but then 2 of our party weren't served. Because no one was attending us, we tried to get the manager again, then had to go back to the bar area to find someone in charge. The owner literally told me to "go somewhere else if we didn't like it there." Well, that's what we'll do. I can take incompetence and chalk it up to new beginnings but I will not tolerate downright disrespectful and rude behavior, especially from the owner of the restaurant. There are a lot of choices in Charlotte and I urge you NOT to patronize a restaurant that treats its customers so badly,