Wow! One of my husband's white dress shirts was damaged (a little burn mark on the collar which was not there when we dropped it off) and Delia's took full responsibility and issued us a check for the amount of the shirt. I have NEVER had a dry cleaner step up and admit responsibility and actually take care of the issue. We started using them about a year ago and I am so glad we changed over. Super convenient, DRIVE THRU!!! and very friendly staff.