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| - I really love the sandwiches here. Most of the time I go there, the service is quick and the people are very nice. The past 2 times I have gone there though, there is a girl working behind the counter who just has the worst customer service attitude I've ever seen. The first time I had her making my order, I she was really surprised at what a bad attitude she had but brushed it off as maybe she was just having a bad day? Then yesterday, we went there again. The minute she walked out to see my husband and I standing there she literally looked visibly upset/bored of the fact that she had customers. It was pretty much empty inside, there was only about 5 other people sitting down eating, we were the only ones in line the entire time we were in there. She then asks in a completely flat voice what we want. As she's making my sandwich she puts on a noticeably thin layer of mayo, I ask if I can please have a bit more mayo put on, she looks up at me and says "there's packets of mayo over there you can use." The look she had on her face and the way she said it wasn't a suggestion or spoken kindly. It was flat out rude. As we're checking out I notice the sign that says 10% off if we check in on Facebook, so as I'm doing that my husband lets her know so she can apply the discount. She replies "OH PERFECT!" In a way over-the-top way like she was mocking us or something? My husband and I just looked at each other a little confused as to why the attitude? Then as we're walking out the door my husband remembers he forgot to ask for a small side of his favorite sauce that he orders every single time we eat there. He asks her and she gives him the most dirty look, practically rolls her eyes at him and says "Sure....." she then gives him the most tiny amount of sauce in a little to-go cup I've ever seen. If she had nicely said, "sure I can totally get that for you, but just letting you know I do have to charge you for it!", that would have been 100x more acceptable than the attitude she gave us. We'll pay for the extra sauce any day over that kind of response. The entire time we were there (both times) she has not once smiled or made us feel welcome. I was a waitress for 4 years and I know that working in a restaurant can be tough, but to smile or have basic respect for people goes a long way. I really don't want to go to Heidi's again just because of these 2 experiences and the lack of basic kindness/customer service. She is the taller, young lady with brown hair that is usually in a ponytail or bun. I really hope management takes care of this issue because we have come to love your sandwiches and really enjoy your other employees. Normally I wouldn't write such a harsh review of someone but it's really obvious that she does not want to be there and she is causing your customers to feel the same way.
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