So I heard positive things about this detail center and decided to have company pet limo detailed here. I know pet hair is difficult to get out, but since we detail it every two weeks it's pretty clean and comes out great at other car service facilities.
I arrive at 8:20 am. Te guys try's to up sell me to a $175 service I don't need.. I understand that's his job but seriously be realistic. Upswell me on things that are logical for my situation. Not a hand wax on a car that is vinyl wrapped. So I pay $80 b/c he states that will do my entire interior well and the outside of the vehicle, tiers and everything . The gentleman was nice and knew I had to get to work so they offered me a ride to work around the corner and they would call me when my car was ready.
I get dropped off, and begin my day. 9:30,10:30,11:30,12 am arrives and no phone call. (I left my business card and all my cell #s so they can tell me when my car is ready.) I finally called and they said it was ready at 10:30 am. I was irritated because I canceled an 11:45 appointment I had because of a lack of communication on there part. I drive down to see my car looking beautiful on the side of the lot. I get walked over to it, open the door and the inside was still covered in hair. The guy tells me that the hair was too difficult to remove. I mention politely that my car had been here since eight in the morning and that I take my cards other detail places and they are able to remove the hair. He said I can wait he would try to remove it, so I decided to wait. Nonetheless, I am still here sitting in the hot sun waiting for my car that was dropped off earlier this morning to be finished. For the price I paid and the service I received I'm not too happy.