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  • Update: wow what a difference in the store today. I went to return something I bought yesterday and Urban Decay had an event going on, so the store was buzzing. I was approached and helped by an lady who unlike what I've experienced so far, was all about trying to help me find good solutions and had me try different things. I have "interesting" skin so not finding the right thing, the manager, Precious (her name), jumped in. She was so awesome! She was not about to stop helping me until we found the right products that made ME happy even if she thought they were good! And we did! I think they should hire more outgoing and more professional employees because so many at this store don't know their products and are not good. I am improving my rating from 1 to 3 stars based on all of the bad experiences I've had here despite my 5 star experience today. Consistently bad customer service! I shop in Ulta quite a bit and this one is convenient, but it is no short of painful. Trying to get help is tough because employees are always talking amongst themselves and ignore you when they see you. When I have asked for help, I have yet to speak to someone competent about product and not yet have I talked to someone that didn't try to rush off. Of all the times I've been in there and had questions about how to use something or how well something has worked no one has ever showed me how or done anything other than just dump me by a product. One girl was sort of helpful last night but not at all to the standard of Sephora or anywhere else that sells product this expensive. And good luck if you ask about a gift with purchase. You have to ask by the way and it seems like they're unhappy about it on top of being confused. I think I'm going to try the lake mead and rainbow location next time because I don't want to spend my money at this store.
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