The first thing I noticed was that Kayla was very knowledgeable! She made me feel extremely comfortable very quickly, listened to my skin concerns and addressed so many of my skin issues. Everything she said made soo much sense! She customized my facial and told me what she was putting on and why. I appreciated this because I've had a lot of facials where stuff is just put on my face and I have no idea what it is. I have no idea if it's working! She also recommended a cleanser and toner which I can't wait to use regularly. Already scheduled my next appointment!