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| - We stayed there because it was part of a package for an event we were attending. We needed adjoining rooms, which we were told could be requested, but not guaranteed. They we good about working with us to ensure it happened, but I find it kind of annoying that I couldn't get that locked down, considering I was traveling with a small child. Additionally, I was possibly going to need a port-a-crib if the attached room thing didn't work out and again got the "we can request it" line. Hard to really plan what we need to bring with if I couldn't count on something happening.
We did ultimately get the adjoining rooms and didn't wind up needing the port-a-crib. One of the rooms was a handicap-accessible room, which is fine, but there was no counterspace in the bathroom and no closet, but instead a wardrobe that was REALLY small. And other room's bathroom was TINY - not sure if that's standard or just because of the attached room situation, but it was really hard to get in and even close the door behind you.
The bed was quite comfy as were the pillows, so that was great. The freeway noise wasn't too bad except for some crazy horn honking, so if you're a light sleeper, bring earplugs or ask for a room on the other side. When we were running the A/C, though, I really couldn't hear anything.
Breakfast was OK, but nothing special. Could've done with something hot. But they probably want you to eat that at the attached Denny's. Coffee was good!
The A/C didn't work in our room, and considering it was 100 degrees over the weekend, that was a big deal. We told them right away and they "fixed" it when we went for lunch. I don't feel like it ever really got cold in our room, though.
Additionally, the bathtub plug was broken and it took about 5 hours for them to come up and fix it. When they finally did, they actually sent up the shuttle driver with hand-written instructions from maintenance because that guy was "slammed." They did fix it and we were able to give our daughter a bath.
After cleaning our room on the first day, they took all the used towels and didn't leave any fresh ones. Luckily, they were right down the hall, so we were able to get some without too much trouble, but weird that housekeeping just forgot to leave any.
The pools weren't quite right. There are 3 spas, 1 indoor lap pool and an outdoor wading pool. One spa was lovely and hot. The other 2 were FREEZING cold. The lap pool was also bitterly cold. Even the outdoor pool was super cold and considering how warm the weather was, I found that surprising. There were maintenance people milling about and they seemed to be working on it, but only 1 of the other spas warmed up at all during our stay, and only slightly. Also, the pool "towels" were little more than workout towels that absorbed next to nothing. I had to use 3 of them just to dry off my 3-year-old. And the pool deck is made of a very pretty, reddish shale tile. Looks great, but it very slippery, allowed for no drainage, and when you leaned against it as you were sitting in the spa, it got all over you.
Accessing the hotel is kind of a pain if you don't know your way around town, since you can make a U-Turn pretty much nowhere nearby. We lived in the area for years and knew of some shortcuts, but we spoke to some folks who had no idea how to get going South on Rural in order to get back into the lot and had quite a bit of difficulty.
The staff was lovely and did all that they could to assist, and any one of the above incidents would have just rolled right off me. But all of them in the span of 72 hours was a bit much.
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