My experience is very identical to most of these reviews. I had no idea when I was ordering from Fanatics they would be shipping through this horrible company. Lasership customer service people don't have any helpful advice to give. I called them 30 minutes before they closed and the guy trying to help me said he would call over to the Charlotte facility and then he comes back to say they didn't answer the phone. Unprofessional from start to finish. Amazing to top it all off I have been home all day check to see if my package was delivered to see that it was put in their website as delivered and definitely was not. Ridiculous I will never understand how a company would use a shipping company that will make them look bad with all this run around. Also how does a company claim to close at 9pm but they put on their website that they delivered my package at 11:30 at night????