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  • The good: very clean car seat, arrived on time and they were very accommodating with extending our rental. Very good customer service. The not so good: before renting I called to verify that the car seat model was a newer one because makes after 2014 did not need to be installed with a tether belt (where you have to anchor it to the driver seat. They are a pain to install). The lady who answered told me that these car seats were bought within the year and she didn't think these seats came with those long loath belts. Well when my mom brought the car seat to the airport to pick me up guess what-the car seat was an older model and I had to google for one hour to figure out how to install correctly without the latch belts (Lexus 2013 doesnt have the click latch system). Then my husband realized there was a part of the tether belt missing, so we just did the best we could. I didn't feel like calling to deal with it so I just didn't go anywhere with the baby during my trip except for to and from airport. Also there were no instructions in the storage compartment of the car seat. I'll just buy my own car seat next time. I was frustrated that I had to google how to install the seat and waste precious time trying to figure it out.
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