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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2018-02-09 00:00:00 (xsd:dateTime)
itemReviewed	Grand Lux Cafe
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	My boyfriend and I are regulars at this restaurant . We have went to dine in and celebrate many birthdays or other special occasions. We have filmed on location while dining at this restaurant and posted videos on our YouTube Channel. On January 26th 2017 we went in to dine after getting off from work. We could have chose any restaurant on the Las Vegas Strip but for some reason we always patronize Grand Luxe because of the ambiance and the many food choices they offer on the menu. We went with an expectation to spend a lot of money. We always order an appetizer and get two full course meals and get dessert plus two alcoholic drinks. I ordered a pina colada to drink and my boyfriend ordered a Mai Tai both our favorite drinks - for my meal I ordered fried chicken and waffles and my boyfriend ordered jambalaya with sun dried tomatoes on the side. The problem is my meal came out first, My boyfriends meal cans out extremely slow and when he finally got it not to his liking. I even could tell it was rushed and not properly made . It looked dry like it say a while and did not have hardly enough sauce. Also for dinner portion it looked more like a lunch portion. We asked our waiter to give us another menu so that my boyfriend could order something different and sent back his jambalaya. My boyfriend decided to get the same thing I ordered the fried chicken and waffles. We also requested to get the potato rolls as an appetizer since he was so hungry and his meal was poorly made and took forever. Our waiter said he would put both in for us . We also ask to speak with a manager. We both had never seen this manager before being regulars at this restaurant he looked new . It was a black gentleman I forgot his name but he introduced himself and asked my boyfriend what was the issue which was a dumb question because our waiter had clearly told him what happened prior to him coming over. My boyfriend explains fully how he was dissatisfied with his meal and the way it tasted and how poor it was prepared. He asked the manager if we could get an appetizer on the restaurant since after all it was there fault and to our surprise he refused. Like are you serious? The traffic that this restaurant gets from the tourists can clearly take care of our small request. We are locals that live in Vegas and frequently eat here. It left a bad taste in my mouth and I refused to eat a bite more of my meal while my boyfriend didn't have anything to eat. We both told the manager we were leaving and would not be paying for something he couldn't provide . Which was good service and making the customer feel good by correcting the problem . We were not trying to get a free meal we wanted service. As we were leaving the manager gets on his headset and says we are walking out and not paying ....another white gentleman that looks like he's his manager gets in our face and tells us if we ever come back we will be thrown out and they will get security on us . Wow never welcomed to this restaurant with pleasure no customer should be treated like they are not worthy to eat in an establishment. Prior to this happening we have spent our hard working money and have paid bills that were $200 each time we have come in . Like I mentioned before on drinks meals dessert etc .... never judge a book by its cover we were coming in to spend money and we always recommend our friends and family to eat when they come to vegas . Grand lux will go down in flames and will be erased from our memories after this. Corporate or someone who is over this location needs to contact me ASAP to make this better or to get feedback so this won't happen to anyone else. We ended up having to go to TGIF Friday's near our home because other restaurants on the strip were closing on a week night . Unfortunately I have to admit we were taken care of and greeted by the manager at TGIF Friday's much better than how we were treated at Grand Lux which is a more upscale restaurant. If corporate ever reads this contact me at stolintino@gmail.com any time . I plan to share my experience on my YouTube Channel and tell everyone of my experience. Your managers need training or need to be replaced they just don't get it !!! We have ate at your location at the Palazzo as well but prefer the convenience of 24/7 dining at the Venetian. I can't believe still that an appetizer request paid by the restaurant caused all of this which is just stupid or at least offer to take the meal off the bill - We have never had issues with your waiters or waitresses it's clearly upper management that wants to treat the customers like shit . Please screen who you are hiring for management positions. My boyfriend and I are foodies and we do reviews at restaurants all the time . We travel a lot and this was clearly a let down .
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Shantel

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