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  • Very disappointing service, slow, not responsive after calling and sending several emails...few days goes by and I get a call back. ( not going to mention service writer name ) My car was in the shop for over a week for very minor small repairs. When asked about installing a couple of missing screws their response oh No...this whole thing has to be replaced for a $500 plus plus.. I bought two screws from Lowes and installed my self ...problem fixed no problem. I am an Infiniti owner since 2004 I receive excellent service every time I visit Infiniti, I get a FREE LOANER and a courteous staff that is responsive. For my 3rd vehicle the Acura I just purchased: 1- it will be the last one I buy because of my experience at Hendricks Acura. 2- My son wanted to an Acura few days ago and I told not to based on my experience at Hendricks Acura. Not only you lost my business at the service department Also went back to Infiniti and we purchased a 4th vehicle which makes 3 Infiniti's and Acura.. in the house hold. Also I must add Acura ride and quality is not there. Buy into another brand such as Infiniti Mercedes or BMW. Good luck Hendrick Acura..
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