| rev:text
| - Since having gone for a few massages, and recently another with my daughter, there are things I find too uncomfortable to continue dealing with, no matter how cheap the massage is. An inexpensive, low frills massage option is a great idea, and I would encourage the owners to continue trying to perfect their service, but I would need to see some changes before I would return:
***ENCOURAGE COMMUNICATION*** I've never been introduced to my masseuse, let alone actually had the masseuse speak to me. I feel rushed back to the dimly lit cubicle, where I'm never sure where to place my belongings. This I could live with, but ***having no comfortable avenue for voicing my needs in regards to roughness, pain tolerance or sensitive areas is unacceptable. At the very least, have clients select a number when they arrive indicating something like "1 = be gentle", "2=be moderately gentle" or "3=do whatever it takes to beat the knots out". After my recent visit, the inside edge of my lower legs were sore, but bearable. However, my daughter was in tears. She could barely move for 2 days without wincing. She tried to communicate this with her masseuse during the massage, without success. Part of this was my fault for not forcing the communication. I could have spoken to the helpful young lady at the front desk (I did mention this was my daughter's first massage, but I should have been far more direct). I also should have skipped my own massage so I could watch for her comfort level, knowing from past experience that the masseuse will never inquire "Is this ok? How are you doing?" In addition to feeling rushed to our cubicle and the lack of any effort re fact-finding on the part of the receptionist or masseuse, an added problem is the cubicle type of set up. It's even more uncomfortable initiating conversation knowing that anything spoken above a very quiet whisper will be disturbing to the person on the other side of the divider, who will certainly hear every word. After all, if I could clearly hear the guys back being slapped next door, he would have heard our efforts to discuss roughness.
***REINSTATE THE OPTION for a 30-minute full body massage*** Part of the reason I didn't communicate better at the onset was my confusion regarding the elimination of a 30-minute full body massage. My first massage was 30-minute full body and was perfect. It consisted of about 8 minutes head/shoulders/arms, 8 minutes feet/lower legs and 10 minutes back. The entire body got at least a bit of attention. Now we were told WE HAD TO CHOOSE between something like feet/head or head/back. I was so confused. I chose feet/head (really missed having my back done), and head/back for my daughter. Her scalp massage ended up being skipped altogether. What a mess.
***FIX THE HIGH STAFF TURNOVER*** I've come for 3 or 4 massages and have never been able to get the same person twice, because they've already left. This means I cannot feel confident that my masseuse is familiar with my needs (not that they actually keep any kind of record...), nor do I have any consistency. My first masseuse was great, my second was fair, my third not good at all. I'd rather pay a bit more and feel confident my favorite masseuse will still be around next time!
***Staff Demeanor*** My first masseuse was sweet, and even kidded with me a bit in her limited way. I hugged her and couldn't wait for the next visit, but she was gone. The second was a bit more reserved, and the last two looked like they really resented being there. One of them appeared fearful when our service was finished, and the other just seemed really unhappy to be there. I felt like I was taking advantage of slave labor. I know people have off days, and maybe this was theirs, but if your staff members are not happy, your clients will likely feel it.
On the plus side, the young lady at the front desk had apparently answered the phone when I called to make the appointment, and she was much easier to communicate with than the woman who had answered the phone in the past. Communication is key!!
And the soft music being played during the massage was lovely.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)