They have huge group classes more than once a week where they take up a section of the gym (I.e the stretching area, the free weights area..etc) for long periods of half and hour or more. Regular members that aren't participating in the class are then not allowed to use such equipment/workout in that area until the group class moves to another area (which then you can't use again). I once waited 30 min just to use the free weights because of their stupid class. Got frustrated one day after my workout waiting to go stretch because the class took the stretch room, went to the front desk and cancelled my membership immediately. Staff asked me why I'm cancelling so I politely expressed my concerns and I was rudely assured that "all gyms have classes", so I replied "all gyms have a designated classroom area and don't expect paying members to cater to classes by moving and waiting 30+min whenever classes are held".
A shame they run things this way because it's the closest gym to my house but after 4-5months of dealing with this bullshit I had to move on. I'm paying to use the gym, so I should be able to use the god damn gym!