I had an 8:30 pickup this morning (12/10/2015) at the Travelodge on the Strip. I was ready and waiting at 8:15. At 8:45 I had the desk clerk call them. They said the driver had been there and no one was there. This was total bullshit and I told them so. I attempted to get a taxi with another two guests but they had way too much luggage for the cab and didn't want to share. [It's about $36 to get to the airport via taxi.]
I then called ODS myself and asked for a manager. This took 5 minutes on the phone and I finally talked to Chantelle. I demanded another shuttle right away and she said they would be there in 10 minutes. She also said she would call me back. I told her I would call HER back in 15 minutes if the shuttle wasn't there. She didn't call after 10 minutes and after 15 minutes I did indeed call back. This time I talked directly to the dispatcher and he was quite apologetic, especially as I was obviously quite irate. He said the driver was at the stoplight and after another 10 minutes a new driver showed up. I got my ride to the airport and tipped the driver handsomely because HE did his job, even though the first driver did NOT.
This is a totally bullshit company. Do not use their services.