I have always had good service and mani-pedis from this salon. I see a lot of complaints and am mystified..well not really mystified as i have witnessed demanding divas being outrageous on more than a few occasions....hello you are not in a high end place in Yorkville!? Perhaps you should have done it yourself! You get back what you send out - as a polite person I have always been treated well. Plus amazing foot and neck massages...as good as I've had from RMTs. Yes I also go to higher end salons and I've gotten major attitude from the same - some of which are on best salon lists AND have been cut/bled...so there.