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| - Beware: This salon pulls scams. I got a coupon in the mail for 20% off at Diva Nails for any service for new customers. I decided to check out their web site. On the site, there is a price list for pedicures, but no description of what each one entails. The web site is very low-tech and uninformative, and in one business-description part, the site actually mentions the salon by the wrong name! (I assume they plagiarized the narrative from another company and forgot to edit the name when they copied/pasted it). All of that caused me concern. I decided before I went there that I'd get the $20 pedicure regardless of what it would/would not include, and I knew I'd make that clear. I was psyched because with my 20% off discount coupon, I'd get a pedi for $16. I planned to tip the pedicurist $3 based on the original $20 price. I thought I'd be getting a $19 pedicure...
I entered the salon and a man in front - presumably the owner - asked me what I'd like done. I said I'd like a pedicure. His English was hard to understand, but he said I could get 20% off since I was a new customer. He didn't know I had a coupon; there was also a sign on the front of the building indicating that new customers get 20% off any service. The man told me to go back to a pedi chair so I could get "the works". I didn't know what that meant, but it made me uncomfortable because I had said I wanted just a pedicure.
Meanwhile, there are NO prices listed anywhere in the store! I asked one of the women working if I could see a price list. She went into a drawer and found a laminated menu-style price list. Why do they keep the price list in a drawer away from customers' view? I saw that the $20 pedicure was a basic one that included leg massage, nail trim, file, and polish. The man started shouting something to the female pedicurists in an Asian language I didn't understand.
I told my pedicurist I wanted just the basic $20 pedi. I pointed to it on the price list and handed it to her. She nodded. The man up front continued yelling back to her in another language. She kept looking at the price list, putting it down, and picking it up and studying it again. I got suspicious, so again I said, "I want just the $20 pedicure, please". She seemed annoyed and said, "Yes, I know! But the more services you buy, the more the 20% off will be." I said, "I want just the basic $20 pedi, please". (This was now the 4th time I'd repeated that). She looked back down at the price list for the 3rd-4th time.
The pedicure itself was just okay. They use plastic liners in the foot bath, which is a sanitary practice I like. The massage chairs offered a decent shiatsu. There were no magazines to read. This is the only salon I've ever been in that had nothing to read. The leg massage was very brief and the nail polish job itself was not well done. It was a little clumpy in some spots and a bit sparse in others. It wasn't very professional.
When the pedicure was done, I went up front to pay. The man started to cash me out. I showed him the coupon. He said I didn't need it. Then he took out a plastic "loyalty card" and told me I'd get my 20% off on that card. He asked me to fill out a paper with my contact info. I said I didn't want to join a loyalty program and I wasn't comfortable providing personal info. I said the coupon didn't say anything about that. He replied that I didn't have to give my contact info, but he'd give me the loyalty card with the 20% off. He said he'd load the $4 (20% of $20) on the loyalty card so I could get $4 off my NEXT visit there. Again I said, "that's not what the coupon says". He replied, "Yes. That's the special. Watch". Then he loaded the loyalty card and gave it to me with a receipt that showed $4 loaded onto the card. He repeated that I'd get $4 off my NEXT visit. I said that wasn't the deal I was expecting. He pretended he didn't understand me, pointed to the sign in the salon that said "20% off for new customers", and mumbled something that was inaudible. Then he said, "That will be $20 for today".
So much for my $16 pedicure plus $3 tip. I didn't want to keep arguing with him; I wanted to just leave and never go back. I just paid the $20 plus $3 tip and I left. My "$19 pedicure" was $23. I know it's still a good price, but it's a matter of principle. There's a clear lack of business ethics in regards to sneaky and/or false advertising.
During the time I was paying, two customers were up front next to the register and waiting to be seen. They listened to my exchange with the owner about the 20% off. Once they heard the discussion, they immediately got up and walked out the door. The owner saw them exiting and he went after them saying, "Don't leave! We can see you RIGHT NOW!" I guess he didn't realize they were leaving because of his loyalty card scam, not because they had been waiting.
I will never step foot in that unscrupulous business again.
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