I bought a sectional sofa on July 3rd and paid for the delivery. Was pleasantly surprised when they were able to deliver the morning of July 4th. Everything has been downhill since then. The delivery guys used a box cutter to remove the plastic from the cushions, sliced a cushion and then tried to hide it by putting it in backwards. I did not notice the slice until July 5th when I was home watching tv and noticed the cushion did not look right so I turned it around and discovered what they were trying to hide. I immediately contacted customer service and was informed it would be fixed within a week. 6-months later nothing has been resolved despite numerous calls and emails, having a delivery cancelled on me to be rescheduled when it required me to miss work only to discover they ordered the wrong replacement part. Then drama has since continued resulting in a phone call yesterday to tell me the replacement is in and available for me to schedule a delivery or to pick-up. I opted to pick it up to avoid missing another day of work only to discover that the only part they have has been committed to another order.
Save yourself the frustration and buy elsewhere.